Refund & reversal policy
How refunds, reversals and disputed payments are handled.
Draft content. This page contains editable placeholder text and must be reviewed and approved (including by qualified Kenyan legal counsel where relevant) before production launch. REQUIRES MOVEMENT APPROVAL BEFORE PRODUCTION LAUNCH.
If a contribution was made in error or a payment was taken without a completed contribution, contact support with your payment reference. Approved refunds are processed through Paystack to the original payment method.
Reversals and chargebacks are recorded and reconciled, and are reflected in our public totals only after verification.
Refund timelines and conditions REQUIRE movement and legal approval before launch.